Cancellation policy
§1 Definition and scope of the term consumer
Consumers have a right of withdrawal in accordance with the modalities set out below. It should be noted that the term "consumer" includes any natural person who enters into a legal transaction with the intention that its main purpose cannot be attributed to the commercial or independent professional activity of that person:
§2 Exercise of the right of withdrawal and deadlines
(1) The period for exercising the right of withdrawal shall extend to 30 days from the moment at which you or a third party other than the carrier acting on your behalf acquires physical possession of the last delivered goods.
(2) Given that our company uses a fully automated system, orders are processed immediately after they are registered. It is therefore not possible for us to interrupt the production and shipping process until delivery. A refund before receipt of the goods is therefore unfortunately not possible.
(3) To exercise your right of withdrawal, you are required to notify us (email: widerruf@kowloon-fashion-line.com ) of your decision to withdraw from this contract by means of a clear statement (by post, email or - as recommended by us - by means of the withdrawal form ). It is of crucial importance that you provide us with all the necessary information listed in the withdrawal form . The withdrawal is deemed to have been completed as soon as we have received the physical goods, then the information from the withdrawal form has been received by us and the return has been checked and approved by us. The costs for returning the goods are borne by the buyer if the conditions for free return shipping are not met.
§3 Notes on the return address
The address provided on the delivered package is not an accepted return address. Packages returned to this address cannot be processed by us and are therefore not eligible for refund or exchange. Please be sure to follow the three-step process outlined (click here for the three steps) to use the correct return address.
§4 Information regarding transit times, automated shipping process and conditions for early refunds
(1) Given that our products originate and are manufactured in Asia, we would like to draw your attention to the fact that there may be extended transit times that are beyond our control. Due to the implementation of a fully automated system, orders are processed immediately after they are received. As a result, we are unable to interrupt the production and shipping process until delivery, which is why a refund is not possible before receipt of the goods. Please accept the goods and then send them back to us.
(2) If the goods have not been delivered, an early refund can be considered no earlier than 16 weeks after receipt of the order.
§5 Repayment terms and conditions in case of cancellation
(1) In the event of an effective cancellation of this contract, we will refund all payments made by you promptly and at the latest within fourteen days. This begins on the day on which we received your express cancellation notice and the physical goods. This notification can be made either via the cancellation form provided or by email containing all the necessary information.
(2) For non-reduced items, we will use the same payment method for the refund that you used for the original transaction, unless another payment method was expressly agreed with you. Items that were paid for in whole or in part with Barbara-Mode credit will only be refunded via Barbara-Mode credit, regardless of whether the ordered items were reduced or not. You will not be charged any additional fees for this refund.
(3) Reduced items, however, will only be refunded to your Barbara-Mode credit account. If you do not have a credit account, we will automatically set one up for you and provide you with a code. You can use this to use the refunded amount for a new purchase with us. No additional fees will be charged to you for this refund. We recommend that you create an account on our website to have a better overview of refunds and credits, but this is optional. Our customer service will inform you of the status of your credit account at any time upon request.
(4) For items marked with the "Sustainable Printing" banner on the product page, a delivery promise of 10 days applies. If the order is not delivered within this period, a refund will be made to your Babara-Mode credit account. (More information can be found in our terms and conditions)
(5) Due to the sustainable printing process, small deviations in size and color from the preview image are possible. However, these deviations do not affect the quality of the product and do not constitute a defect.
§6 Free return shipping
(1) You can return everything you have purchased from us free of charge.
(2) Unfortunately, we cannot send you a ready-made return label. This means that you will have to pay the return shipping costs yourself at the beginning.
(3) If you send us the receipt or proof of return by email to widerruf@kowloon-fashion-line.com, you will get the money back via a Babara-Mode credit account.
(4) When we receive your returned items and your receipt for the shipping costs, we will give you your money back. But how? We put it into a special account with us, called the Barbara-Mode account.
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Do you already have an account like this with us? Then you will get your money deposited there.
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Don't have an account with us? That's okay! We'll create one for you and give you a code. You can use this code to shop with us and pay in full or save.
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Do you want to know how much money you have left in this account? Just call our customer service. They can tell you.
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But the easiest way is to open your own account with us. Then you can always see for yourself how much money you have left.
And most importantly: The money in this account is exactly the money we will give you back for the returned items and the shipping costs.
(5)In the end, the return will cost you nothing if you follow the steps in this way.
§7 Return procedures and guidelines to facilitate the process
(1) Please note that only items in their original packaging and showing no signs of use will be considered for refund or exchange.(2) In the first step, the customer bears the costs for the return themselves, but these will be refunded by us after a successful return and under the conditions of §6 "Free returns". It is strongly recommended that the return shipment be provided with a tracking number to minimize the risk of the shipment being lost. In the event of a lost package without tracking, we cannot guarantee a refund of the item or the return shipping costs.
(3) Refunds will be made within a maximum period of 14 days after receipt of the returned goods, provided that they are in the same condition as they were originally delivered to the customer.
(4) We cannot guarantee that the return shipment will arrive undamaged. It is strongly recommended that you send it to us using tracking.
§8 Special conditions for bundle offers
(1) Deviating from the other provisions regarding the cancellation period and refund, items that are part of a bundle offer (e.g. outfit offers) are excluded from return and refund. By accepting a bundle offer, the customer agrees that there is no right of cancellation for the items included in the bundle and therefore no return or refund is possible.
(2) The provision in paragraph 1 also applies to items that are marked as "free" or "gratis" within a bundle. These items are also excluded from return and refund.
(3) The special conditions for bundle offers apply exclusively to the items included in the bundle. For all other products that are not part of a bundle, the regular cancellation and return conditions apply.
§9 Data protection and debt collection
In the event of non-payment, the payment claim will be passed on to our debt collection partner. In the course of this, the necessary data for enforcing the claim will be transmitted to this partner. The place of jurisdiction for all disputes arising from the contractual relationship is Düsseldorf.